Our Process

A clear, documented path from assessment to handover — designed to reduce downtime, rework, and surprises.

Book a Free Tech Assessment View Services

Delivery Flow

Click any step to see what we do and what you receive.

01
Discovery
02
Survey
03
Design
04
Plan
05
Install
06
Test
07
Handover
08
Support

What we do

  • Kickoff call to confirm goals, constraints, and timelines
  • Identify stakeholders and decision makers
  • Review current setup (network, endpoints, meeting rooms, security, cloud)
  • Capture pain points + future needs (growth, compliance, hybrid work)

What you receive

  • Assessment summary + assumptions
  • Initial risk list + constraints
  • Recommended next steps (options)
Who's involved

Client stakeholders + TechSpace assessment team

What we do

  • Onsite survey: comms room, cabling routes, floor plan constraints, Wi-Fi coverage
  • Inventory key assets and dependencies
  • Identify landlord/BMO/site restrictions and access windows

What you receive

  • Survey notes + photo log
  • Asset / device inventory (high-level)
  • Preliminary scope inputs
Who's involved

Client facilities team + TechSpace survey technicians

What we do

  • Propose solution options across IT, AV/VC, security, and cloud
  • Define the "must-have" scope vs optional add-ons
  • Confirm integrations (Teams/Zoom, access control, backup, identity)

What you receive

  • Scope outline + option tiers
  • High-level diagrams (network topology / AV signal flow / security zones)
  • Draft bill of materials (if required)
Who's involved

Client decision makers + TechSpace design engineers

What we do

  • Build a realistic timeline with dependencies and approvals
  • Agree downtime / cutover windows (especially for relocations)
  • Confirm roles & responsibilities and change control approach

What you receive

  • Proposal + implementation schedule
  • Cutover / go-live plan (where applicable)
  • Communication plan (who updates who, when)
Who's involved

Client project sponsor + TechSpace project manager

What we do

  • Procurement and staging (where applicable)
  • Structured cabling, rack tidy-up, labeling and configuration
  • Onsite installation with minimal disruption (out-of-hours option if needed)

What you receive

  • Installation checklist and progress updates
  • Clean labeling / tidy comms-room standard
  • Issue log and resolutions
Who's involved

Client IT/facilities team + TechSpace installation technicians

What we do

  • Functional testing (connectivity, VC calls, camera views, access events, backups)
  • Commissioning and fine-tuning (audio clarity, camera framing, network stability)
  • User training for admins + everyday users (simple, practical)

What you receive

  • Test results + punch list closure
  • Quick-start user guide (1–2 pages)
  • Admin handover walkthrough
Who's involved

Client IT team + end users + TechSpace commissioning engineers

What we do

  • Produce "as-built" documentation and confirm final configuration
  • Transfer admin access securely and document credentials handover process
  • Provide warranty/serial lists and support pathways

What you receive

  • As-built drawings/diagrams (network, racks, AV, security)
  • Asset register + IP plan (where relevant)
  • Warranty / serial number list
  • Admin guide + escalation contacts
  • Maintenance recommendations
Who's involved

Client IT/admin team + TechSpace documentation & support team

What we do

  • Support model: business hours support + optional after-hours SLA by agreement
  • Monitoring/health checks (if included)
  • Quarterly optimization recommendations (optional)

What you receive

  • Support contact routes + ticketing flow
  • SLA summary (if applicable)
  • Improvement roadmap suggestions (optional)
Who's involved

Client IT team + TechSpace support & optimization team

Step 01

Discovery & Tech Assessment

What we do

  • achievement Kickoff call to confirm goals, constraints, and timelines
  • achievement Identify stakeholders and decision makers
  • achievement Review current setup (network, endpoints, meeting rooms, security, cloud)
  • achievement Capture pain points + future needs (growth, compliance, hybrid work)

What you receive

  • achievement Assessment summary + assumptions
  • achievement Initial risk list + constraints
  • achievement Recommended next steps (options)

Who's involved

Client stakeholders + TechSpace assessment team

Step 02

Site Survey & Inventory

What we do

  • achievement Onsite survey: comms room, cabling routes, floor plan constraints, Wi-Fi coverage
  • achievement Inventory key assets and dependencies
  • achievement Identify landlord/BMO/site restrictions and access windows

What you receive

  • achievement Survey notes + photo log
  • achievement Asset / device inventory (high-level)
  • achievement Preliminary scope inputs

Who's involved

Client facilities team + TechSpace survey technicians

Step 03

Solution Design & Scope

What we do

  • achievement Propose solution options across IT, AV/VC, security, and cloud
  • achievement Define the "must-have" scope vs optional add-ons
  • achievement Confirm integrations (Teams/Zoom, access control, backup, identity)

What you receive

  • achievement Scope outline + option tiers
  • achievement High-level diagrams (network topology / AV signal flow / security zones)
  • achievement Draft bill of materials (if required)

Who's involved

Client facilities team + TechSpace survey technicians

Step 04

Proposal & Project Plan

What we do

  • achievement Build a realistic timeline with dependencies and approvals
  • achievement Agree downtime / cutover windows (especially for relocations)
  • achievement Confirm roles & responsibilities and change control approach

What you receive

  • achievement Proposal + implementation schedule
  • achievement Cutover / go-live plan (where applicable)
  • achievement Communication plan (who updates who, when)

Who's involved

Client project sponsor + TechSpace project manager

Step 05

Implementation & Installation

What we do

  • achievement Procurement and staging (where applicable)
  • achievement Structured cabling, rack tidy-up, labeling and configuration
  • achievement Onsite installation with minimal disruption (out-of-hours option if needed)

What you receive

  • achievement Installation checklist and progress updates
  • achievement Clean labeling / tidy comms-room standard
  • achievement Issue log and resolutions

Who's involved

Client IT/facilities team + TechSpace installation technicians

Step 06

Testing, Commissioning & Training

What we do

  • achievement Functional testing (connectivity, VC calls, camera views, access events, backups)
  • achievement Commissioning and fine-tuning (audio clarity, camera framing, network stability)
  • achievement User training for admins + everyday users (simple, practical)

What you receive

  • achievement Test results + punch list closure
  • achievement Quick-start user guide (1–2 pages)
  • achievement Admin handover walkthrough

Who's involved

Client IT team + end users + TechSpace commissioning engineers

Step 07

Documentation & Handover

What we do

  • achievement Produce "as-built" documentation and confirm final configuration
  • achievement Transfer admin access securely and document credentials handover process
  • achievement Provide warranty/serial lists and support pathways

What you receive

  • achievement As-built drawings/diagrams (network, racks, AV, security)
  • achievement Asset register + IP plan (where relevant)
  • achievement Warranty / serial number list
  • achievement Admin guide + escalation contacts
  • achievement Maintenance recommendations

Who's involved

Client IT/admin team + TechSpace documentation & support team

Step 08

Support & Optimization

What we do

  • achievement Support model: business hours support + optional after-hours SLA by agreement
  • achievement Monitoring/health checks (if included)
  • achievement Quarterly optimization recommendations (optional)

What you receive

  • achievement Support contact routes + ticketing flow
  • achievement SLA summary (if applicable)
  • achievement Improvement roadmap suggestions (optional)

Who's involved

Client IT team + TechSpace support & optimization team

How the Workstreams Run

Multiple scopes delivered in one coordinated program.

Workstream12345678
IT Requirements Survey Design Plan Install Test Docs Support
AV/VC Requirements Survey Design Plan Install Commission Docs Support
Security Requirements Survey Design Plan Install Commission Docs Support
Cloud Requirements Survey Design Plan Migrate Test Docs Support

What You Get With Every Project

achievement
Clear scope and timeline
achievement
Clean installation + labeling
achievement
Testing & commissioning
achievement
Training
achievement
Documentation / handover pack
achievement
Ongoing support options

Change Control (No Surprises)

  • achievement
    Confirm scope and assumptions early
  • achievement
    Track variations transparently
  • achievement
    Approvals before execution

Office Relocation Cutover (Example)

Cutover plan depends on site access windows, landlord/BMO constraints, and procurement lead times.

1

Pre-Move

  • achievement
    Staging & labeling
  • achievement
    Testing in old location
  • achievement
    Access lists prepared
  • achievement
    Team briefing
achievement
2

Move Weekend / Night Cutover

  • achievement
    Switch-over execution
  • achievement
    Network cutover
  • achievement
    Verification checks
  • achievement
    Parallel testing
achievement
3

Day-1 Support

  • achievement
    Hypercare on-site
  • achievement
    Punchlist closure
  • achievement
    Fine-tuning
  • achievement
    User support
achievement

Typical Project Timelines

Timelines vary by site conditions, approvals, and procurement lead times.

Frequently Asked Questions

What do you need from us to start?

+
We need a kickoff call with key stakeholders to understand your goals, current setup, and constraints. Ideally, we'll also schedule an onsite visit to survey the space.

Can you work after hours or on weekends?

+
Yes. We offer out-of-hours installation options to minimize disruption. After-hours work is typically available by agreement and may be subject to additional scheduling.

Do you provide documentation and as-built drawings?

+
Absolutely. Documentation is a core deliverable. Every project includes as-built drawings, asset registers, admin guides, and maintenance recommendations.

Do you support Teams Rooms / Zoom Rooms?

+
Yes. We specialize in Microsoft Teams and Zoom room setup, including hardware, software, and integration with your existing infrastructure.

Can you coordinate with our contractor / designer / landlord restrictions?

+
Yes. We work closely with designers, contractors, and landlords to ensure compliance with site restrictions and coordinate access windows and cabling routes.

Are you vendor-agnostic?

+
Yes. We recommend solutions based on your needs and budget, not vendor relationships. You get the right technology for your situation.

How do support and SLAs work?

+
We offer managed IT support during business hours as standard. Optional after-hours SLA is available by agreement. We'll discuss support options during the proposal phase.

What happens after go-live?

+
After handover, you have access to our support team for ongoing assistance, optimization, and upgrades. We also offer quarterly health checks and improvement recommendations (optional).

Can you help with office relocation cutovers?

+
Yes. We specialize in coordinating complex relocations with minimal downtime. We work with you to plan cutover windows, staging, and phased migrations.

How do you handle security and admin access handover?

+
Security is paramount. We transfer admin access securely, document the handover process, and provide clear escalation contacts. All credentials are managed according to your security policies.

Ready to plan your office technology project?

Share your office size, timeline, and scope. We'll reply with practical next steps.

Book a Free Tech Assessment Contact Us